Reporting a complaint

First Name

Last Name

Email Address

Preferred Method of Contact

Email Phone WhatsApp

Phone Number

Are you reporting on your own behalf or on behalf of someone else?

Myself Someone else Prefer not to say

Please describe what happened in as much detail as you can.

What happened, and how you became aware of it
When and where it happened
Who was involved (names, roles, or relationship to APOPO, if known)
Whether anyone is currently at risk or needs urgent support
Any witnesses or evidence that may help us understand what happened*

Description of the concern

Attach any documents, photos, or other supporting information

I confirm that the information I have provided is true and shared in good faith ‘Good faith’ means you honestly believe the information you’re sharing is true, even if it later turns out to be mistaken. * to help APOPO keep everyone safe and respected. I understand that making a false or malicious report ‘A false or malicious report’ is when someone deliberately provides untrue information or uses this system to harm, threaten, or discredit another person. This goes against APOPO’s Safeguarding Policy and may have consequences. is against APOPO’s Safeguarding Policy.

I understand that this report will be handled in line with APOPO’s Safeguarding Policy and confidentiality standards.

About Your Complaint

APOPO guarantees that your report will be handled safely, fairly, and confidentially.

You may write your report in your own language.
You will receive a confirmation email within two working days (if you provided your contact details).
Your report will go directly to APOPO’s Complaints Manager, Mr. Gerrit Ruitinga, a member of the Board of Directors. He oversees all safeguarding cases reported through this form and at complaints@apopo.org.
After receiving your report, the Complaints Manager will review it, assess the urgency and risk, and may already reach out for clarification or take immediate action if someone could be at risk.
If your report involves an urgent risk to someone’s safety or well-being, it will be prioritized immediately.
For all other reports, you can expect a first follow-up as soon as possible, and no later than one month after submission (if contact details are provided).
Reports are shared only with authorized safeguarding staff, on a strict need-to-know basis.
Everyone who raises a concern in good faith is protected by APOPO’s whistleblower and anti-retaliation policy.

Thank you

Thank you

Your report has been safely received by APOPO’s Complaints Manager. If you provided your contact details, you will receive a confirmation email soon. APOPO handles all safeguarding reports with care, confidentiality, and fairness.